: Use empathetic listening (smiling, nodding, maintaining eye contact) to build rapport with the caregiver.
: It is a standardized tool used by Health Homes and other service providers to ensure a consistent, strength-based approach. 0 (5).mp4
You can find official documentation and the most current reference guides on the New York State Department of Health website or the OCFS Reference Guide (PDF) . : Use empathetic listening (smiling
: The caregiver's viewpoint is critical; their input should be gathered first before coalescing other points of view. 0 (5).mp4
: At the end of the session, summarize both needs and strengths to help the family see the total picture, and allow them to adjust any ratings if they feel a detail was missed.