: While airport staff received criticism, the actual in-flight service is generally described as uneventful and professional. Value for Money
: Experiences are split. Some travelers reported on-time departures with efficient baggage handling. Others faced severe issues, including one passenger whose trip included five separate delays, resulting in a arrival 6 hours behind schedule.
: This is the airline's weakest point. Many customers report a "nightmare" refund process taking 30–90 working days. There are multiple reports of the airline removing cancelled bookings from accounts without issuing credits, leading to significant financial stress for travelers.
: Seats are generally described as "not too bad" and comparable to other budget carriers like Air Asia.