The most critical detail for any buyer is the . You typically have 30 days from the actual or estimated delivery date to report a problem.

: eBay's automated bots often close "Item Not Received" cases instantly if tracking shows delivery to the correct city.

: The product you received is broken, damaged, or fundamentally different from the photos and description in the listing.

: Sellers who offer free returns gain the ability to deduct up to 50% from a refund if an item is returned damaged or used. eBay Money Back Guarantee policy

: eBay requires you to try and resolve the issue directly with the seller first. Often, a simple message can lead to a quick refund or replacement without eBay’s intervention.

While the protection is strong, it isn't universal. There are notable exclusions and "traps" that can leave you empty-handed: