Use the chatbot to specifically ask to . A support executive will typically follow up to arrange a pickup. Contact Support Directly :
State the reason for return (e.g., "Device not required" or "Monthly rental too high"). :
: After the request is accepted, a delivery agent will visit your business location to pick up the physical device. The service is only fully deactivated once the device is returned. I want to deactivate my account: Paytm for Business Support Use the chatbot to specifically ask to
: Call the Paytm Merchant Helpdesk at 0120-4440440 to request deactivation.
Choose the service related to "Soundbox" or "Merchant Account." : : After the request is accepted, a
: Ensure all pending rental payments are cleared before deactivating, as this may hinder the closing process.
Based on official support and common user guides, follow these steps to stop the service: : Open the Paytm for Business app. Go to My Orders or Manage Devices . Select your Soundbox and choose the Return/Replace option. Choose the service related to "Soundbox" or "Merchant
: You can also email smartretail.support@paytm.com with your merchant ID and device details to initiate the process. Important Considerations