How Do I Fix Alexa Sorry Something Went Wrong Official

Once finished, set the device up as if it were brand new. This fixes most stubborn software glitches. 5. Clear the App Cache (Android Users)

Sometimes the "Something went wrong" error is actually happening in the Alexa app on your phone, not the speaker. If you’re on Android, go to and tap Clear Cache . iPhone users can simply delete and reinstall the app. How Do I Fix Alexa Sorry Something Went Wrong

Sometimes Alexa gets buggy because she’s running outdated firmware. Simply say: "Alexa, check for software updates." Once finished, set the device up as if it were brand new

Before you consider tossing your Echo out the window, try these five proven fixes to get Alexa back on track. 1. The Classic "Power Cycle" if your internet is stuttering

Alexa is a cloud-based service; if your internet is stuttering, she can’t "think."