Tagged Access

A (or Tagged report) is a data visualization tool used primarily in customer service and marketing to track the volume and trends of specific conversation themes. By tagging interactions with relevant "Topics," businesses can identify the primary reasons customers reach out and uncover recurring pain points. Key Benefits of a Topics Report

: View the most frequent topics over a selected date range to see what is currently "trending" in your data.

: Provides a Tags report to monitor conversation types and training needs. Tagged

: Use data on recurring issues (e.g., a "Defective Product" tag) to provide actionable feedback to product or QA teams.

: Most advanced reports allow you to filter by multiple topics simultaneously (up to 40 in some platforms) and view data through topic hierarchies (main categories vs. sub-topics). A (or Tagged report) is a data visualization

: Use "Detailed View" sections to compare the performance of different keyword tags or customer interest categories against each other or against competitors.

: Includes a Tags report within its Rank Tracker to analyze groups of keywords as a single "topic cluster". : Provides a Tags report to monitor conversation

: While you can tag records with "Topics" or "Tags," native Salesforce reports traditionally do not support reporting on these specific fields easily; custom junction objects or third-party apps are often recommended for robust reporting. Topic Networks. Topic Tagging of - Trailhead - Salesforce