Nathan's cousin and a dedicated investigator who begins looking into the mysterious lack of dashcam footage from his car crash .

Nora (Andy Allo) starts her day with a disappointing 4-star rating from a date, which threatens her job performance . Her boss, Lucy, informs her that she needs a higher rating to qualify for the employee discount required to upload her terminally ill father .

In the physical world, Nathan’s girlfriend Ingrid (Allegra Edwards) prepares for his upcoming funeral, which is set to take place just 30 minutes after the episode's climax . Characters Introduced or Expanded

This episode focuses on while Nathan begins to suspect that his "accident" was actually a murder . Key Plot Points

A young boy in Lakeview who has been uploaded for years and is frustrated that he remains a child while his living friends grow up .

One of the "Choke brothers" who reveals the high-stakes corporate environment surrounding the upload technology . Themes & Satire

The episode satirizes modern "gig economy" culture and the commodification of human interaction through the and Lakeview's tiered service levels . It highlights the "five-star" pressure where even a 4-star rating is considered a failure . Upload—Season 1, Episode 2 (Five Stars) - Loveday Writing

Following his suicide attempt in the pilot, Nathan (Robbie Amell) is forced into "mandatory pet therapy," where he talks to a digital Golden Labrador voiced by a human therapist .